Customer Service 

Shipping

Orders are processed Monday through Friday and shipped via USPS or UPS within two to three business days of your order verification. Orders placed on a Friday after noon EST or during weekends will be processed the following Monday (or business day). We do not ship to a P.O. Box or an APO/FPO address.

Made-to-order items may take three to five days or up to four weeks to ship. Refer to the product’s description for the estimated production lead times. 

Expedited & Time-Sensitive Shipping 

If you require an item urgently or by a specific date, please email your request to hello@solomonstrands.com, and we will do our best to ensure the item arrives on time.

International & Overseas Shipping 

We ship to the U.S. Virgin Islands, Puerto Rico, Hawaii, Canada, and the Bahamas. International shipping charges calculated during checkout do not include import duties, customs, or local taxes levied by the country to which the package is shipped. 

We do not accept responsibility for orders not received due to failure to pay customs, duty, or taxes. We may seek your confirmation by email before dispatching.

Returns

We have a three-day return policy. If you are not thrilled with your purchase, you may return unworn, full-priced jewelry for a refund. Email your request to hello@solomonstrands.com within three days of your confirmed delivery date to initiate a return. In the email, include the reason for the return, the date of purchase, and the email address used when you made the purchase.
Final sales include earrings, sale items, international orders, and custom-made and select made-to-order pieces. 

To be eligible for a refund, the item must be in its original condition and packaging, including the pouch and box. Jewelry must also be sent back to us (postmarked) within five days of receiving the return authorization number. For your convenience, we can send you a return shipping label if you request it. Once we receive and inspect the item, a refund, minus any accrued shipping costs, will be issued to the original form of payment. 

Items returned to us without first requesting a return will not be accepted. 

We do not offer exchanges and reserve the right to refuse returns and deny a refund if, upon receiving the item, we determine that it has been worn, damaged or altered. 

Payments 

We accept Visa, MasterCard, American Express and Discover and offer ShopPay.  Checks must be from a U.S. bank account. Transactions are processed using a secure payment system (SSL) to protect personal and credit card information. We do not share customers' account information with external affiliates. Prices, descriptive data and imagery are subject to change without prior notice.  

Sales Tax

Per state regulations, purchases made in Florida or a shipment to a Florida address will automatically be charged sales tax. Sales tax may also apply to online sales or transactions outside of Florida. Taxes are collected at checkout.

Jewelry Care 

Take extra care to keep your handcrafted jewelry looking and feeling like new. We recommend allowing lotions and perfume to evaporate before putting on your jewelry, removing jewelry while showering, exercising or swimming; avoid getting jewelry wet. We also advise storing your pieces in a cool, dry place, away from humidity and exposure to excessive sunlight, and buffing gold and sterling silver with a soft, dry cloth. 

Repairs & Warranty

Solomon Strands prides itself on craftsmanship and guarantees the quality of its one-of-a-kind pieces. Please inspect your order upon receiving it and contact us if something is defective or broken or if you received the wrong item. If an issue arises within 60 days from the confirmed delivery date, we will repair it at no charge (under reasonable circumstances.) 

Normal wear and tear, improper care or damage from misuse will void this warranty. We reserve the right to refuse to repair and return the item if we determine that it has been altered. We will always do our best to repair your jewelry, whether it is under warranty or not. Due to the unique nature of our products, identical materials and gemstones will not be available.